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| Shipping & Returns |
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We
are a family owned business with over 20 years of retail experience under
our belts. We work hard to locate quality merchandise and offer it
to the public at a fair price. Please shop with the confidence
that we will do our best to satisfy you within the limits of good business
practices. We have shipped orders to every one of the 50 United States and over 40 countries. Our clients include individuals, banks, major theme parks, colleges, universities, advertising agencies, marketing companies, theatrical organizations, restaurants, hotels, vacation resorts, reenactors, riding clubs, government agencies, movie production companies, actors, stuntmen, and hopefully: you. Thanks for visiting our website. We'd love to help you with your event.
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Q - Do you ship overseas?
A - Yes, we ship World-Wide!
To cover our costs and protect ourselves, these conditions must be met:
- All overseas shipments will be sent by USPS Express Mail, which is paid for by the buyer. After placing your order, we will contact you with the additional costs of shipping your order which must be paid before we release it. To estimate these costs,
here are some examples: 1. A 4-pound Eastwood Poncho shipped to London will cost around US$38.00, plus the cost of the poncho, plus any duties, etc on the receiving end. 2. A Charro Sombrero (big box) shipped to Germany will cost over US$46.00 just for shipping. 3. Two ponchos shipped to Australia cost $54.
- The buyer is responsible for all foreign duties, taxes and tariffs, if any.
- Foreign buyers must provide a telephone number for inclusion on the Customs and delivery forms.
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We have had great success when these conditions are met. We will provide USPS Tracking
info which the buyer can follow through the US Postal System to the
port of entry in their own country.
Our shipping costs are actual costs plus a small amount for boxes,
packing, etc. Note that certain items are forbidden to import to certain
countries. (No straw hats to Ireland, for example.) Check your local regulations
before ordering please.
Stateside, we ship UPS Ground except in extreme cases to save you
money. We will ship faster at your request and expense.
We do not suggest overnight shipping as the costs often exceed the value
of the goods being ordered.
Expect an email from Quantum View - UPS' tracking service - with your tracking number and estimated date of delivery.
Q - Has your shipping calculator gone mad?
A - It may seem like it if you ordered more than one sombrero. While the shipping interface software can not stack hats, we can! We'll charge the actual amount and notify you of the new total for your order. Note, however, that shipping sombreros is expensive when going faster than Ground Service. Though they are lightweight, dimensional weight applies. This is now used by all carriers - even the USPS.
If you want to be certain, please call us for an accurate shipping cost.
Q - How long will my order take?
A - Most orders received by 3:00 p.m.
MST are shipped the same day from our Colorado location. For delivery times from our Colorado location via UPS Ground Service, click here. We always do our very best to get your order to you quickly. Orders placed by U.S. Mail and paid by check will take additional time.
Q - What's your return policy?
A - You may return any unused purchase, complete with tags and
original packing for replacement or exchange within 10 days at your expense.
Special Purchases excepted. If your package arrives with visible damage,
you can refuse it immediately. Just let us know so we can get a replacement out to you at once! We can not refund shipping expenses, including duties, tariffs and foreign taxes. Please note, we are very wary of returns around Halloween, New Year's and Cinco de Mayo. We carefully inspect each item returned for evidence that it was worn. This is for your benefit as a buyer. Please call first to obtain a Return Authorization. We will not accept returns of any ponchos or sombreros from October 29th thru November 10th.
Q - I received a different item than I ordered?
A - We do our best to ship what you
ordered. Due to the uniqueness of handmade items, yours
may look different than the photo on the website. We occasionally
will ship a substitute item of equal or greater value
for our customers with a short deadline for a special event. If the
substitute is not acceptable, kindly return it to us for exchange of
the item originally ordered when it is available. Most likely, you'll
want to keep the more expensive substitute.
Q - Is there a minimum order?
A - No, except for some of the cheaper straw hats where the box costs more than the merchandise.
Q - Do you protect my personal information?
A - Absolutely! Our privacy policy is stated here.
Q - Do you sell wholesale?
A - No. We will discount large quantity purchases however.
Q - My blanket (or rug or poncho) isn't
the same size as stated?
A - We publish the manufacturer's described sizes. Some textiles
will shrink after weaving, shipping and storing. We also recommend dry cleaning all textiles.
Q - What hat size are the sombreros?
A -
Unlike American hat sizing, most sombreros are made with a tapered
crown which will fit most adults. Some will wear them higher, some
lower, but they fit most everyone up to size 7-1/2. A few of our
high-end palm sombreros are made by head size and you can order the
same as American hats.
Prices are subject to change without notice.
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